Customer Experience

To produce consistent results you need to know what you’re working with and you need to hear from the people you are designing for. We help embed Design Thinking into your organization to uncover your customers’ behaviors, motivations, and preferences. We use these insights to form creative solutions that inspire loyalty and achieve ambitious business goals.

IO Education

Design Thinking Increases Customer Inquiries

    Activities:
  • Content Strategy
  • Customer Experience
  • Design Thinking
  • Front-End Development
  • Information Architecture
  • Journey Mapping
  • Prototyping
  • Visual Design
Chevy Buick GMC | Martin

A More Transparent & Accountable Car-Buying Experience

    Activities:
  • Content Strategy
  • Customer Experience
  • Experience Design
  • Information Architecture
  • Journey Mapping
  • Personas
  • Prototyping
  • Service Design
Relias

Marketing Automation and Personalization

    Activities:
  • Content Strategy
  • Customer Experience
  • Data & Analytics
  • Experience Design
  • Information Architecture
  • Journey Mapping
  • Marketing Automation
  • System Mapping
  • Visual Design

Technology & Expertise

I have leveraged dozens of tools & technologies aimed at streamlining Customer Experience efforts.

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